Purchasing Policy

Purchasing from Arthritis NSW Policy

·         All transactions are processed in AUD”

Shipping Policy

  • ·         Some items displayed on this website include shipping costs
  • ·         We charge a flat rate of  AUD $12.00 for each Stirex or Hygiex product sold
  • ·         We charge a flat rate of AUD $2.50 for each pack of Christmas cards sold
  • ·         We charge a flat rate of AUD $6.00 for each DVD, book or CD sold

Delivery timeframe

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. With the exception of Stirex or Hygiex products where orders are dispatched within 10 business days and shipping times are estimated at 14-21 business days depending on your location within Australia.
 
 Shipping Destinations

Arthritis NSW ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 9857 3300 to enquire about a special order.
       
Shipping and Delivery Policy

We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia (with the exception of Hygiex or Stirex products).  
       
Customer Service Policy

Arthritis NSW is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

Refund Policy

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do

Privacy Policy


Arthritis NSW is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, inform you of any appeal or fundraising, send you e-newsletters and to personalise your shopping experience with us; that’s all. Arthritis NSW uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Arthritis NSW only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.


We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy


When purchasing from Arthritis NSW your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at info@arthritisnsw.org.au.