Help and Support Line

Our toll-free Help & Support Line can be accessed by calling 1800 011 041.
The service operates Monday to Friday.

Calling our Help & Support Line lets you talk to a health professional about your concerns or enquiries regarding your condition, whether it be arthritis or osteoporosis.

There may be times when you are advised to go back and check something with your doctor or other treating health professional, particularly if the issue relates to medicine dosage. This is because your treating health professional understands your overall health and any other conditions you may have, so it may be better to talk through an issue with them.

Wherever possible, however, we will try to answer your questions and guide you to where you can best access information.

Please tell others about our service which is offered free of charge.

After-hours Support

For after-hours support, there are a number of other health services and resources you can use:

  • National Home Doctor Service: 13 SICK (13 7425)
  • Healthdirect Australia: 1800 022 222
  • NPS MedicineWise – Medicine Line: 1300 MEDICINE (1300 633 424)
  • NPS MedicineWise – Adverse Medicine Events (AME) Line: 1300 134 237
  • Lifeline: 13 11 14
  • beyondblue: 1300 22 4636